Productivity software:Â word processing, spreadsheet, presentation package, end-user database package
Operating systems:Â memory management, file management, interfaces, types of OS
Office systems:Â email, conferencing, collaborative work, document imaging, system resources
INTERNET and WORLD WIDE WEB:Â 15%
Internet and other online services and methods:Â World Wide Web protocols, Web search engines, Web bots, intranet, cloud computing, communications, push/pull technology,W3C
Web browsers:Â URLs, protocols, standards, history, cookies, resource allocation
Processes:Â feasibility, systems analysis, systems design, end-user development, project management
Implementation:Â testing, training, data conversion, system conversion, system maintenance, post-implementation activities, post-implementation review, documentation
Standards:Â proprietary, open-source
PROGRAMMING CONCEPTS and DATA MANAGEMENT:Â 10%
Programming logic:Â Boolean, arithmetic, SQL
Methodologies:Â object-oriented, structured
Data:Â concepts, types, structures, digital representation of data