Productivity software: word processing, spreadsheet, presentation package, end-user database package
Operating systems: memory management, file management, interfaces, types of OS
Office systems: email, conferencing, collaborative work, document imaging, system resources
INTERNET and WORLD WIDE WEB: 15%
Internet and other online services and methods: World Wide Web protocols, Web search engines, Web bots, intranet, cloud computing, communications, push/pull technology,W3C
Web browsers: URLs, protocols, standards, history, cookies, resource allocation
Processes: feasibility, systems analysis, systems design, end-user development, project management
Implementation: testing, training, data conversion, system conversion, system maintenance, post-implementation activities, post-implementation review, documentation
Standards: proprietary, open-source
PROGRAMMING CONCEPTS and DATA MANAGEMENT: 10%
Programming logic: Boolean, arithmetic, SQL
Methodologies: object-oriented, structured
Data: concepts, types, structures, digital representation of data